FAQs
November 26, 2021 2023-02-14 20:42FAQs
Frequently Asked Questions
We get these a lot so refer to the most asked questions below, if you still need help then please contact us at hello@useeco.in
What are they made of?
The main ingredients are millets. All our cutlery are dairy-free and non-GMO. Pepper, Oregano, and Plain flavours are 100% all-natural.
The cups are made up of chocolate and other materials.
What is the shelf life of edible products?
6 months when kept at room temperature and low humidity. Store in a cool and dry place. Humid environments cause them to soften. Placing them in the fridge for a few minutes before serving will give them an extra crispy texture.
Are all of your products dairy free?
Yes, all of our products are 100% vegan and dairy free.
Are the spoons / packaging biodegradable or compostable?
The food itself is compostable. The packaging and paper sleeves are recyclable and biodegradable.
Are they organic?
Although we do not use any artificial chemicals, hormones, antibiotics or GMO’s in our products, they are not certified organic yet. #2023goals
Are the spoons gluten-free?
No, our spoons contain wheat. We understand the demand for gluten-free products is high and we are currently working on a recipe. #2022goals
Are they durable?
Our products are designed to hold their shape for 60 minutes in a hot soup or cold dessert. Note that they may break if there is enough pressure when scooping foods like frozen hard ice cream. They are edible after all…
Is your company carbon neutral?
Carbon negative! Even better. We offset 200% of the carbon and plastic that is used to move products from our kitchen into your home. This means every time you place an order, you are cleaning the earth. Go you.
What about the plastic used in shipping?
If you order our product through Amazon and Flipkart it could arrive in a plastic bubble mailer or a box with a plastic air pouch. We do not have the ability to control their shipping methods (we tried). So instead…we offset 200% of the plastic and carbon through our partners.
How long does shipping take?
Depending on your location, most orders will arrive in 3-5 business days.
What is your return policy?
We are a small business that primarily sells food products. We cannot accept returns as it would be a health hazard to resell the item(s). If you have not tried our products before we recommend starting with a smaller order.
Where do you ship?
Currently, We ship all across INDIA. We are trying best to reach all other countries.
What is the typical lead time for bulk orders?
For orders up to 1 pallet (about 1000 retail boxes / 200 food service boxes) will take about 1 week. Larger orders will ship directly from our factory in 3-5 weeks.
Where can I find wholesale pricing?
For orders less than 10,000 units please contact hello@useeco.in
For larger or international orders, please contact hello@useeco.in
Do you ship B2B internationally?
Yes. While we don’t have a strict MOQ, we highly recommend ordering at least 2 pallets worth of product. This will ensure that the the cost per unit (when factoring in shipping costs) stays minimal.
What’s the difference between compostable and biodegradable?
This can be very confusing, but to keep it simple…both break down into organic substances in a matter of weeks / months / years…but compostable products provide nutrients back to the planet.
How can I invest?
If you are an accredited investor looking to make a difference in the world, send an email to hello@useeco.in
